GuestLabs is a suite of tools designed to streamline processes and enhance guest engagement for short-term rental hosts, hotels, and property managers. It includes features such as automated messaging, an AI chatbot, a unified inbox, task management, upselling automation, and guest review management.
GuestLabs’ AI chatbot replies are generated from a combination of sources provided by the host, including custom property knowledge bases, integrated systems like PMSs, guidebooks, and URLs.
In GuestLabs, a knowledge base includes detailed property information, custom FAQs, local insights, and any other relevant details that hosts input for the AI chatbot to use when answering guest inquiries.
If the AI chatbot can't answer a guest's question from host-provided data, it transfers the inquiry to a human agent.
Yes, you can train the chatbot to match your brand's tone and style, including how you want it to sign off messages.
Yes, GuestLabs allows full customization of automated messages and guidebooks, including personalized signatures, branded content, and tailored information to match your property's unique style.
GuestLabs syncs with your PMS inbox and booking calendar in real-time, ensuring your inbox is always up-to-date with new emails as they arrive and that the chatbot can provide accurate responses to reservation inquiries.
If your preferred PMS is not currently integrated with GuestLabs, please feel free to contact us with your request.
Yes, you can review AI-generated responses before they are sent to your guests by disabling the chatbot's auto-pilot.
GuestLabs uses data from your PMS and past guest interactions to create draft property FAQs specific to each imported property. You'll need to approve these before the chatbot can use them.
Yes, the chatbot is fluent in over 90 languages, enabling hosts to communicate effectively with guests from diverse linguistic backgrounds.
We offer comprehensive support and training, including onboarding assistance, user guides, tutorials, and a dedicated customer support team to help you get the most out of the platform.
We offer various pricing plans tailored to different budgets. Detailed pricing information is available here.
Yes, GuestLabs offers a free trial to new users. This allows you to explore the platform's features and benefits before committing to a subscription.
To get started with GuestLabs, we recommend requesting a personalized demo with our sales team. Please contact us to schedule your demo.
