GuestLabs is thrilled to announce our official partnership with OwnerRez! Hosts using OwnerRez as their PMS can now seamlessly integrate with GuestLabs, a feature-rich, AI-powered guest engagement tool designed to streamline communication and automate guest interactions.
What is OwnerRez?
Experience the difference of “Elite.” OwnerRez is internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging, and websites. Integrate with all major vacation rental channels to seamlessly sync availability, rates, rules, and listing content. Get your own modern fast website, process payments directly, manage inquiries, communication, and guest checkout with e-sign renter agreements.
How does GuestLabs enhance the guest experience?
GuestLabs automates the entire guest journey—from the initial inquiry to post-stay follow-ups—helping hosts provide timely, personalized, and efficient guest interactions. By leveraging AI, GuestLabs ensures that guests receive instant, accurate responses while hosts save valuable time.
What benefits does the GuestLabs-OwnerRez integration offer?
GuestLabs ensures that hosts never miss an important guest message, keeping engagement high and customer satisfaction even higher. Additionally, hosts can leverage the power of AI to identify upsell opportunities that align with both their calendar availability and guest preferences, resulting in significant revenue boosts.
By integrating GuestLabs with OwnerRez, hosts can:
- Automate guest responses to common inquiries, ensuring quick and accurate communication.
- Centralize communication across OTAs, email, SMS, WhatsApp, and in-app calls in a unified inbox.
- Enhance guest satisfaction with AI-driven, real-time engagement, automated task generation, and seamless staff collaboration.
- Boost revenue by identifying upsell opportunities based on availability and guest preferences.
- Increase repeat bookings through automated winback campaigns.
- Save time by automating repetitive tasks and reducing manual workload.
- Ensure brand consistency with an AI assistant that adapts to their unique tone and style.
How do I integrate GuestLabs with OwnerRez?
If you’re an OwnerRez user, follow these steps to integrate with GuestLabs:
- Sign up for GuestLabs (if you haven’t already).
- Go to the GuestLabs dashboard and click on ‘Add Listings’.
- Connect your OwnerRez account—GuestLabs will automatically sync your bookings, guest information, inbox messages, and property data while generating a knowledge base to power AI responses.
- Review and customize the autogenerated knowledge base articles and automation preferences.
- Let GuestLabs handle guest engagement and repetitive messages for you!
What’s next for GuestLabs and OwnerRez?
This is just the beginning! Our partnership opens the door for future enhancements, deeper integrations, and even more tools to help short-term rental hosts automate, optimize, and grow their business effortlessly.